General Questions

Frequently Asked Questions

1. What materials are used in your seat covers?

Our seat covers are crafted from high-quality materials such as premium PU leather, neoprene, and breathable cotton blends, ensuring durability and comfort.
2. Are the seat covers compatible with all vehicle models?

We offer both universal and custom-fit seat covers. For the best fit, please provide your vehicle's make, model, and year when ordering.
3. Can I install the seat covers myself?

Yes, our seat covers are designed for easy installation, with clear instructions provided. No special tools are required.
4. Will the seat covers interfere with airbags?

Our seat covers are designed with safety in mind and are compatible with side airbags, allowing them to deploy without obstruction.
5. How do I clean and maintain the seat covers?

Most of our seat covers can be cleaned with a damp cloth. For deeper cleaning, refer to the specific care instructions provided with your product.

Customer Support

Frequently Asked Questions

1. Do you offer a warranty?

Yes, different products have different warranty programs, please refer to our warranty page for details.
2. Do you offer after-sales support?

Contact us if you have any questions or maintenance issues with your products at support@incartailor.com.
3. My question is not on the FAQ.

Please send us and email at support@incartailor.com. We will be more than happy to help you.
4. Do you offer a satisfaction guarantee?

Yes, we offer a 100% satisfaction guarantee. If you're not satisfied with your purchase, contact us within 90 days for a refund or exchange.
5. How do I provide feedback about a product or service?

We welcome your feedback. Please contact our customer service team or leave a review on our website.
6. What should I do if I receive a defective or incorrect item?

If you receive a defective or incorrect item, please contact our customer service team immediately for assistance with a replacement or refund.

Order

Frequently Asked Questions

1. What happens after the payment is made?

You will receive an order confirmation email. We will then arrange for your order to be shipped within 24-48 hours.
Please note that for customized products, it takes an average of 3-5 days for us to double-check the size and its fit.
2. Do you charge for delivery?

For shipments to the United States and Canada, delivery will be provided for orders over $50.
3. When will I receive my purchase invoice?

You will receive your purchase invoice by e-mail 48h maximum after the products are picked-up by the carrier. If you need it faster, please contact us and we’ll make sure to help.

Please keep your purchase invoice in order to benefit from the warranty.
4. Will you provide a tracking?

Yes, we will provide a tracking number so you can see our logistics information throughout.
5. What should i do when i receive my package(s)?

You need to verify your package(s) during the delivery in presence of the delivery person. If something is damaged, we advise you to immediately put a comment on the delivery note describing the issue, to take a photo of the said note and to immediately contact us. Please note that no claim will be accepted after the delivery if no such comments are made on the delivery note.

Maintenance

Frequently Asked Questions

1. Can I machine wash neoprene seat covers?

Neoprene seat covers should generally be hand washed to preserve their integrity. Use a mild soap solution and a soft cloth to gently clean the surface. Avoid using harsh chemicals or scrubbing brushes, as they can damage the material.
2. What is the best way to maintain leather seat covers?

Leather seat covers require regular maintenance to keep them supple and prevent cracking. Clean them with a damp cloth and a leather-specific cleaner. After cleaning, apply a leather conditioner to moisturize and protect the surface. Avoid exposing leather to direct sunlight for extended periods, as this can cause fading.
3. How can I remove stains from seat covers?

For minor stains, a mixture of mild detergent and water can be effective. Apply the solution to the stained area with a soft cloth and gently blot. For tougher stains, consider using a fabric-specific stain remover, following the product's instructions carefully.

4. Are there any general tips for prolonging the life of seat covers?

Yes, here are some tips:

  • Regular Cleaning: Vacuum and clean spills promptly to prevent stains.
  • Avoid Harsh Chemicals: Use cleaners appropriate for the material of your seat covers.
  • Protect from Sunlight: Use sunshades or park in shaded areas to prevent fading.

  • Proper Installation: Ensure seat covers are properly fitted to avoid unnecessary wear.
  • Use Protective Sprays: Consider applying fabric or leather protectants to add a layer of defense against spills and stains

Seat Covers

Frequently Asked Questions

1. Will seat covers affect my heated or ventilated seats?

Our seat covers are designed to be compatible with heated and ventilated seats, allowing proper function without obstruction.

2. How do I know if the seat covers will fit my vehicle?

Enter your vehicle's year, make, and model on our website to find compatible seat covers. For assistance, contact our customer service team.

3. Are seat covers easy to install?

Yes, our seat covers come with detailed instructions and are designed for easy installation without special tools.
4. Can I install seat covers on seats with airbags?

Our seat covers are designed to accommodate side airbags, ensuring safety features are not compromised.
5. What types of seat covers do you offer?

We offer a variety of seat covers, including custom-fit and universal options, in materials like leather, neoprene, and polyester.

Steering Wheel Covers

Frequently Asked Questions

1. How do I determine the correct size for my steering wheel cover?

Measure the diameter of your steering wheel from one outer edge to the other. Most standard steering wheels range between 14 to 15.5 inches in diameter.
2. What's this made of? How is it different?

This steering wheel cover is made of high-quality microfiber leather, which is soft texture, comfortable, eco-friendly, wear-resistant, and durable.
3. Will a steering wheel cover interfere with my driving?

A properly fitted steering wheel cover should enhance grip and comfort without interfering with driving.
4. Do steering wheel covers provide any ergonomic benefits?

Yes, our steering wheel covers provide a more comfortable driving experience by adding padding and improving grip, thus reducing hand fatigue during long hours of driving.
5. How do I install a steering wheel cover?

Most covers are designed to be a snug fit. To install, align the cover at the top of the wheel and gradually work it down, stretching it over the wheel until it's fully seated. It may require some effort, but this ensures a secure fit.

Car Covers

Frequently Asked Questions

1. What is the purpose of a car cover?

Car covers protect your vehicle from environmental elements like UV rays, rain, dust, and bird droppings, helping to maintain its appearance and value.
2. How do I choose the right size car cover?

Measure your vehicle's length, width, and height, and compare it with our sizing chart to select the appropriate cover.
3. Are car covers waterproof?

Many car covers are water-resistant but not entirely waterproof to allow moisture to escape, preventing mold and mildew.
4. Can I use a car cover every day?

Yes, daily use is acceptable. However, frequent use may lead to faster wear and tear, so regular inspection is recommended.
5. How do I clean my car cover?

Clean your car cover with mild soap and water, and let it air dry. Avoid using harsh chemicals or machine washing, as this can damage the material.

Armrest Console Covers

Frequently Asked Questions

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1. Are your armrest covers compatible with my vehicle?

Our armrest covers are designed for specific car models and years. Please refer to our compatibility list or contact customer support with your vehicle details.
2. How do I measure my console for a cover?

Measure the length, width, and height of your console lid. Ensure accurate measurements to select the correct cover size.
3. What materials are used in the armrest covers?

Our armrest covers are made from durable materials like PU leather and neoprene, providing comfort and protection against wear.
4. How do I install the armrest cover?

Installation is straightforward. Most covers slip over the existing armrest and secure with elastic bands or Velcro straps.
5. Can I clean the armrest cover?

Yes, most armrest covers can be cleaned with a damp cloth. For stubborn stains, use a mild detergent and water.

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